School support & Evaluation services operations manager


Effective February 2017

The Council of International Schools (CIS)

The Council of International Schools (CIS) is a nonprofit membership organisation providing services to schools and higher education institutions globally that share a commitment to high quality education, and a desire to provide students with the knowledge, skills and abilities to pursue their lives as global citizens.

CIS supports member schools to improve continuously, to access effective international educational practices, to gain recognition for accomplishments, to attract and select educational leaders and staff, to facilitate student connections with top universities around the world, and to provide a high quality international educational experience to globally-minded parents and students.


CIS serves a diverse learning community globally and believes it is important to embrace and incorporate diverse perspective within its team. CIS values and fosters generative dialogue as an essential aspect of leadership, holistically establishing and refining objectives. CIS holds high standards of leadership in order to attract, retain and develop high quality staff, as it believes that its success is dependent on the capabilities and commitment of its people.

CIS believes that compensation must be competitive within the markets and areas in which it operates, based upon individual performance, and fairly measured against well-defined objectives. CIS will promote from within, whenever possible and practical, and will delegate responsibility to build a strong organisation.


The School Support & Evaluation Services Operations Manager will be based at the CIS office in Leiden, the Netherlands. This is a new, full-time role, the primary responsibility being to improve the effectiveness and efficiency of the School Support & Evaluation Service, achieved through analysis and development of business processes to ensure the effective management of staff and volunteers and the deployment of resources. The Manager will be responsible for a team of six School Services Advisors, providing day-to-day support and supervision, coordinating communications and overseeing scheduling to support schools at all stages of evaluation, from membership to accreditation. The Manager works closely with the Director and Associate Directors of School Support and Evaluation in liaising, planning, and implementing service area strategy, (future) resources, and professional development of team members.


  • To manage school evaluation business processes, analysing data, predicting trends, determining requirements and priorities
  • To plan, manage and report on all aspects of school evaluation processes including:
    • allocating and assigning schools to School Support & Evaluation Officers and School Services Advisors;
    • scheduling and deploying staff and volunteers to conduct evaluation visits;
    • scheduling and deploying staff and volunteers to review and evaluate reports; and
    • scheduling and deploying staff to administer Community Surveys
  • To inform, manage and assess the team of Advisors, formally and informally, overseeing daily operations, their performance and professional development
  • To inform and confer with the Director/Associate Directors, formally and informally, to assess the progress of work and confirm completion dates, compiling status reports to ensure all parties are well informed
  • To manage projects, ensuring timely completion of new initiatives
  • To compile and document systems and processes and support the coordination and development of training manuals and user guides
  • To apply business requirements to the identification and selection of IT systems that support the processes
  • To support the Director in planning and budgeting resources including people, technology and tools
  • To support the Director/Associate Directors in designing and carrying out organisational and team strategy.


Education and Experience

  • Bachelor's degree required, Master’s degree preferred
  • 5+ years of staff management experience required
  • 2+ years of business process and project management experience required
  • Experience working within the field of education and for a global organisation is preferred.
  • International living and/or working experience required
Knowledge and Skills
  • Management experience, guiding, directing and motivating teams
  • Design, carry out analysis, and model business processes
  • Organizing, planning, and prioritizing work (for self and others)
  • Make decisions and solve problems effectively
  • Coordinate multiple projects simultaneously
  • Conflict resolution and negotiating skills
  • Well-developed and demonstrated spoken and written English skills
  • Technical ability to maintain, document, analyse and report data in multiple applications and systems
  • Time management; the ability to work to deadlines and under pressure
  • Demonstrated customer service orientation to support clients externally and colleagues internally
  • Interpersonal qualities, the ability to listen, empathise and appreciate the views of others
  • Intercultural qualities to appreciate and value different cultural perspectives
  • Collaborative work ethic; flexibility to work as needed to meet business objectives
  • Self-motivated, resourceful and a team player

Salary and benefits will be commensurate with the qualifications and experience required for the position. The successful applicant will be engaged as a full-time employee of CIS.

Particulars of the Search

Applicants should submit a letter (in English) describing her/his fit and interest in the position along with an up-to-date curriculum vitae. The names, addresses and contact details of three (3) direct supervisors who have evaluated the applicant‘s performance should be provided. CIS reserves the right to contact referees of the top two candidates for confidential statements. Short-listed candidates will be asked to complete a written assignment responding to a set of guiding questions.

Application Deadline

Applications and enquiries should be directed to Deadline for receipt of applications: 10 January 2017

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CIS is a membership community working collaboratively to shape international education through professional services to schools,
higher education institutions, and individuals. Global citizenship is the centre of everything we do at CIS to support our members.
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